Welcome to our Support area. Here you will find a wide range of Articles, White Papers and FAQ's regarding aspects of our hosting services and servers.

If you have any problems, the first step is to look through the information here to see if you can resolve the issue. You can use the search facility to look up keywords relating to your query. If you cannot find any information on your query then raise a Support Ticket using the Support Ticketing area on the right.

Our Support Ticket system enables your request to be seen by a number of personnel to ensure that you are dealt with quickly and efficiently by the best person to do so. The system allows you to see the full history of your request and who is currently dealing with it.

Sub Categories

Sub Categories within Support Home category Knowledgebase Various articles to help you get the most from our hosting services. White Papers Various articles to help you with your web site and hosting. Frequently Asked Questions Answers to the most Frequently Asked Questions. Troubleshooting Any information regarding known issues and how to resolve them. Downloads Useful downloads for our clients. Support Tickets Create and view support tickets.

News

Latest News for Support Home category Email : Inaccurate whois information. [IncidentID: 1 Nov 2008 A number of clients have reported what looks like a very concerning email about thier domain name info out of date, and subsquent sale of the name to a 3rd party. It looks quite official but IS A SCAM. This is a phishing message please ignore/delete. Read the full story for a complete copy of the email currently doing the rounds... New UK webserver live : MIRA 24 Oct 2008 We are please to announce the launch of MIRA, another shared webserver on the UK network. New improved backup systems and servers 16 Oct 2008 We recently invested heavily in new (vastly improved) backup software and a new dedicated backup server with 1TB space. SmarterMail 5.5 installed 16 Oct 2008 We are pleased to announce that we have upgraded Smartermail to version 5.5 which provides a lot of new features and generally improves the webmail experience for everyone. New UK Web Server Commissioned 15 May 2008 We have now commissioned another new UK Web Server (CAPELLA) and this is now live for Helm to add new sites to. 10 more ...

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